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full time Help Desk / Customer Care Analyst

bij Rocket Software/ Seagull Software in Dordrecht

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Seagull Software, a Rocket Software brand, specializes in tools and expertise to modernize legacy applications running on IBM mainframe, IBM i (AS/400), OpenVMS, Unix and Windows Platforms. Thousands of organizations rely on our LegaSuite software as a fast and cost-effective way to modernize legacy applications and integrate legacy systems

 

Job Title

Customer Care Analyst Level 1 – International, with focus on European market

 

 

Responsibilities

Provide technical (help desk) support services to Seagull Software customers worldwide

 

The Customer Care Analyst will:

  • Professionally and pro-actively provide telephone and electronic customer care services to eligible Seagull Software customers
  • Diagnose and resolve level 1 software issues
  • Research questions using available information resources
  • Redirect problems to appropriate L2 resource
  • Track and route L1 problems and requests and document resolutions
  • Stay current on new and evolving technologies

 

Required Skills/Experience:

 

  • Excellent English and Dutch language skills
  • Knowledge of spoken and written German or French is a plus
  • Ability to build and maintain a strong relationship with customers
  • Pro-active attitude towards acquiring technical knowledge
  • Strong team participation skills
  • Skilled in both verbal and written communication
  • Analytical intellect, good problem solving skills
  • Experience with Seagull products such as GUI/400, J Walk, WinJa or LegaSuite is a plus


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Gepubliceerd op 20-08-2010
Bekeken: 1495 keren