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Strategic Outsourcing (SO) provides complex, highly-customized solutions, focused on transforming and maintaining the client’s IT environment. Client manages and operates other company’s IT systems under a mutually beneficial agreement. Client provides service level assurances to ensure quality of service is attained and measured. Strategic Outsourcing uses defined processes and procedures to ensure the required service is delivered in a measurable, secure and stable way. 

As a senior you will be responsible to ensure that service delivery is performed in line with client standards and processes with a focus on performance, capacity, supportability, cost efficiency, security and optimization of the environment within client  guidelines. You will be expected to assist wherever needed in incidents or changes which cannot be resolved by the team. 

You may be assigned to work within project/s where you will be required to ensure project deliverables are achieved within the timelines and budget specified. You will be responsible to ensure that implemented solutions follow the required processes to be supportable within the standards and tooling defined for SSO. 

You will assist in crisis or task force situations should they occur. 

You will have a role as knowledge expert for the team and will seek ways to share this knowledge.  

Functie eisen:

Knowledge and experience - Rated against the following criteria: 

Basic Skills:· ITIL, Backup Management (Tivoli), Monitoring (Nomad, ITM), UserID Management, Asset Management (SESDR, CMDR), Incident Management (ManageNow, Maximo), Incident Resolution, Change Management (ECM), Change Implementation, File System Maintenance.

pSeries: Virtualisation (NIM, HACMP, HCM, VIO), HACMP, Security (CyberArc, APAR, Issue, UserID), patch management, implementations of patches or technical levels, maintain and administer tooling used to maintain the environment, design

Linux: Linux Suse Linux release 10, Linux Redhat Enterprise release 5, knowledge of Gird environments on Linux farms.

Network: TCP/IP, DNS, LDAP, FTP

Scripting: Shell, Korn,Bash, AutoYast, KickStart, SUDO, KSH, Perl.

Processes and Tooling:  Adherence to IBM defined processes, Incident and Change management processes, Performance and Capacity management, Knowledge of Problem solving techniques and processes, Tivoli, CMDB, Creation and maintenance of required documentation.

Hardware: pSeries, SAN, File Systems, Up to date with developments on power 5 and power 6 systems,

Project: Project management, Test and Integration Planning, Disaster Recovery and Failover

Languages: Written and verbal business English skills, written and verbal Dutch language skills

Required Certification and Skills:

1. AIX 5.3 certification (for AIX vacancies) and/or Linux Redhat certification (for Linux vacancies)

2. Experience in the support and maintenance of large customer environments (AIX 5.3 and/or Linux)

3. Experience in the design and implementation of AIX 5.3 and/or Linux projects

Foundational competencies: Teamwork and collaboration, taking ownership, trustworthiness, passion for the business, drive to achieve