ICT Vacatures

European

curriculum vitae

Personal information

Name

Cucca, Marcello

Address

Alkmaarstraat 79  1024TK  Amsterdam

Telephone

0031642197556

E-mail

xplasmox@hotmail.com

Nationality

Italian

Date of birth

27th April 1973

Work experience

• Dates (from – to)

 1990-1993

• Name and address of employer

BOGGI&CABERTI Electro S.P.A Piacenza(Italy)

• Type of business or sector

Installation of electricity systems for civilian and industrial building.

• Occupation or position held

Electrician

• Main activities and responsibilities

Distribution systems at higher voltages, installation of new electrical components or the maintenance and repair of existing electrical infrastructure, specialized in electrical wiring of buildings and related equipment.

• Dates (from – to)

  1993-1996

• Name and address of employer

Italian Army ( 3 years of extended military service )

• Type of business or sector

Army - Radio Transmission and Radar Support for civilian Air Force

• Occupation or position held

Radio and Radar Operator

• Main activities and responsibilities

During the extended military service I participated to a humanitarian mission for the U.N (United Nations) called ONUMOZ.
ONUMOZ was established to help implement the General Peace Agreement, signed by the President of the Republic of Mozambique and the President of the Resistência Nacional Moçambicana. The mandate included facilitating the implementation of the Agreement; monitoring the ceasefire; monitoring the withdrawal of foreign forces and providing security in the transport corridors; providing technical and communication assistance and monitoring the entire electoral process.

• Dates (from – to)

1998-2000

• Name and address of employer

Hotel The Grand - Amsterdam (The Netherlands)

"Café Roux Restaurant"

• Type of business or sector

Hotel , Restaurant business

• Occupation or position held

Demi-chef de Rang

• Main activities and responsibilities

Responsible for the smooth running of a station, either at breakfast, lunch, dinner, private dining or room service and to ensure a high level of service is maintained set of the restaurant to the standard required, responsible for the Commis assigned to their station, organizing managing and supervising a private dining room for a particular service.

• Dates (from – to)

2000-2001

• Name and address of employer

SYKES Entrerprises - Amsterdam (The Netherlands)

• Type of business or sector

IT Call Center

• Occupation or position held

Technical support agent for MacAfee’s Antivirus Software and Intrusion Prevention solution

• Main activities and responsibilities

English-French-Italian Technical support via e-mails and phone for antivirus, internet security and firewall software’s

• Dates (from – to)

2002-31/10/2008

• Name and address of employer

SYKES Entrerprises - Amsterdam (The Netherlands)

• Type of business or sector

IT Call Center

• Occupation or position held

Technical support agent for AT&T

• Main activities and responsibilities

English-French-Italian Technical support via phone for AT&T Global Network Client which provides integrated, any distance, seamless and secure connectivity to enterprise infrastructure and internet resources.

Troubleshooting of following services: Remote Access, Managed VPN, Extended Access, Firewall, and Endpoint Security.

• Occupation or position held

Technical Mentor for CODITEL

• Main activities and responsibilities

French Technical support via phone for Coditel,belgium Internet Service Provider.
As Technical mentor I was maintaining and improving the agents' technical proficiency, as well as to continually strive to improving customer service and providing on the job coaching, training sessions to the agents and perform required troubleshooting on all calls and direct escalation on calls which are outside an agent’s technical abilities or support boundaries.

• Occupation or position held

Technical Support for Verio

• Main activities and responsibilities

English-French-Italian Technical support via phone and e-mail for VERIO.

Support for web hosting solutions for individuals and organizations to provide their own website accessible via the World Wide Web.

Troubleshooting of hosting services based on UNIX OS : Virtual private server , dedicated , game , DNS , E-mail and clustered hosting

• Occupation or position held

Technical Mentor for EMEA Network Operation Center of AT&T

• Main activities and responsibilities

Network monitoring of the EMEA Network of AT&T, troubleshooting of Frame-Relay, MPLS and EVPN networks connected via CISCO devices.

Training sessions to the agents and perform required troubleshooting on all calls and direct escalation on calls which are outside an agent’s technical abilities or support boundaries.

• Dates (from – to)

01/1/2008- Actual Date

• Occupation or position held

Network Operator for Vizadanetworks ( Satellite Telecommunications Provider )

• Main activities and responsibilities

Proactive Network monitoring for all the Vizada networks based on VSAT. Troubleshooting of SKYWAN-iDirect-Vipersat modems for satellite telecommunications and also troubleshooting for the terrestrial networks based on CISCO devices.

Education and training

• Dates (from – to)

1988-1993

• Name and type of organization providing education and training

High School “Andrea Doria” – Genova , Italy

• Principal subjects/occupational

skills covered

Literal studies

• Title of qualification awarded

High School Degree

• Dates (from – to)

02-2009

• Name and type of organization providing education and training

Vizada Networks

iDirect IOM Course

• Title of qualification

Installation , Operation and Maintenance of iDirect HUB and VSAT products

• Dates (from – to)

19-04-2010

• Name and type of organization providing education and training

Self Study

CCENT (ICND1)

• Title of qualification

C.C.E.N.T  (Cisco Certified Entry Network Technician)

• Dates (from – to)

Actual date

• Name and type of organization providing education and training

Self Study  In Progress

CCNA (ICND2)

Personal skills

and competences

Mother tongue

italian

Other languages

english

• Reading skills

good

• Writing skills

good

• Verbal skills

good

Other languages

french

• Reading skills

good

• Writing skills

sufficent

• Verbal skills

good

Technical skills

and competences

Good theoretical knowledge and practices of the connected software to the use of the computer nets, full expert in web browsing, email hanging and about team working by the net.

Very long experience in the use of the Ms Windows operating system.

Basic knowledge of UNIX operating system.

Good theoretical knowledge of LAN and WAN connections, Open Systems Interconnection (OSI model) , TCP/IP , IPv4 , Subnetting calculation for network addressing scheme , RIP (Routing Information Protocol) , Network and Port Address Translation , DHCP .

Sufficient theoretical knowledge of Wireless Networks , WPA and WPA2 (Wi-Fi Protected Access) , BGP (Broder Gateway Protocol) , EVPN , Frame-Relay , ATM (Asynchronous Transfer Mode) , PPP (Point-to-Point Protocol) , VLAN , STP

Good knowledge of CISCO devices with the ability to determinate and troubleshoot WAN and LAN issues and able to configure Router and Switch at CCENT level , Switch ports , static-dynamic-RIP routes , Serial interfaces , VLAN and STP

Driving licence(s)

Car